Customer Quality Engineer

Job description, responsibilities and duties

• Manage all potential customer requirements related to the quality of delivered parts and internal processes
• Provide direct support to customers, including addressing complaints, conducting audits and resolving issues promptly
• Work closely with the quality manager to implement and maintain quality management systems and processes (0km and warranty complaints, provide respond to the customer in demanded form - example 8D, managing of PDCA, QRQC, indicators, tracking of action plans…)
• Implement and follow up corrective actions plans (QRQC, PDCA…)
• Analyze customer feedback and implement improvements to enhance customer satisfaction
• Organize and follow up of external and internal sorting operations connected with customer reported problems
• Collaborate with cross-functional teams to identify root causes of quality issues and implement corrective actions
• Participate in customer meetings and provide technical expertise on product quality and performance
• Develop and maintain documentation related to quality standards, procedures and customer requirements
• Travel to customer sites as needed to assess product usage, address concerns and build relationships with key stakeholders
• Participation, or conducting of audits and participation on FMEA / control plan meeting, update of quality documentation
• Stay up-to-date with industry trends and best practices in quality management and customer support

Employee perks, benefits

• ​Work for a strong, stable company with international operations
• Opportunity for professional growth, continuous improvement
• Monthly bonus, Holiday bonus, Christmas bonus, Loyalty bonus
• Benefit card
• Providing the necessary professional training
• Social program of the company​

Requirements for the employee

Candidates with education suit the position

• University education (Bachelor's degree)
• University education (Master's degree)

Language skills

• English - Upper intermediate (B2)

Other knowledge

• Microsoft Excel – Advanced
• Microsoft PowerPoint – Advanced
• Microsoft Word – Advanced
• Microsoft Outlook - Advanced

Driving licence

• B

Personality requirements and skills

• Previous experience in automotive industry, quality engineering or customer support roles preferred
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Negotiation skills, communication and presentation skills
• Ability to work independently and as part of a team
• Proficiency in quality management tools and methodologies
• German language is an advantage
• Willingness to travel as required