Customer Quality Engineer

Miesto práce

ČAB

Ponúkaný plat

2 100 EUR/month The final salary depends on the qualification and experience of the selected candidate.

Druh pracovného pomeru

Trvalý pracovný pomer

Job description, responsibilities and duties

  • Manage all potential customer requirements related to the quality of delivered parts and internal processes
  • Provide direct support to customers, including addressing complaints, conducting audits and resolving issues promptly
  • Work closely with the quality manager to implement and maintain quality management systems and processes (0km and warranty complaints, provide respond to the customer in demanded form - example 8D, managing of PDCA, QRQC, indicators, tracking of action plans…)
  • Implement and follow up corrective actions plans (QRQC, PDCA…)
  • Analyze customer feedback and implement improvements to enhance customer satisfaction
  • Organize and follow up of external and internal sorting operations connected with customer reported problems
  • Collaborate with cross-functional teams to identify root causes of quality issues and implement corrective actions
  • Participate in customer meetings and provide technical expertise on product quality and performance
  • Develop and maintain documentation related to quality standards, procedures and customer requirements
  • Travel to customer sites as needed to assess product usage, address concerns and build relationships with key stakeholders
  • Participation, or conducting of audits and participation on FMEA / control plan meeting, update of quality documentation
  • Stay up-to-date with industry trends and best practices in quality management and customer support

Employee perks, benefits

  • ​Work for a strong, stable company with international operations
  • Opportunity for professional growth, continuous improvement
  • Monthly bonus, Holiday bonus, Christmas bonus, Loyalty bonus
  • Benefit card
  • Providing the necessary professional training
  • Social program of the company​

Requirements for the employee

Candidates with education suit the position

  • University education (Bachelor's degree)
  • University education (Master's degree)

Language skills

  • English - Upper intermediate (B2)

Other knowledge

  • Microsoft Excel – Advanced
  • Microsoft PowerPoint – Advanced
  • Microsoft Word – Advanced
  • Microsoft Outlook - Advanced

Driving licence

  • B

Personality requirements and skills

  • Previous experience in automotive industry, quality engineering or customer support roles preferred
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Negotiation skills, communication and presentation skills
  • Ability to work independently and as part of a team
  • Proficiency in quality management tools and methodologies
  • German language is an advantage
  • Willingness to travel as required

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