Service Delivery Solution Manager for ServiceNow

General description:

- Develop, design and review ServiceNow solutions and assess business opportunities.
- Leading team of ServiceNow specialists.
- Search for business opportunities and taking care about the business success of the team.
- The holder leads and coordinates up to 20 employees to meet goals for productivity, quality and financial efficiency.
- The holder focuses on accomplishment of assigned team objectives by effective resource management,business management, planning and evaluating activities in the assigned area of responsibility.

Key accountabilities

- Responsible for the technical specification and implementation of ServiceNow integration projects
- Responsible for creating a new team of ServiceNow specialists according to defined strategy
- Responsible for leading of new business opportunities creation, finding customers and business utilization of the team
- Provide expertise on all technical questions related to ServiceNow platform
- Leading and mentoring the team in ServiceNow technologies
- Develops ServiceNow technical solutions, implements them and performs the component integration tests
- Understand the business needs and use standardized processes to build them into the design
- Understand the large scale thinking and approach needed for success of projects
- Interface with clients and coordinate business and technical execution

Management scope 

- People: lead heterogeneous team up to 20 members, architects, consultants, engineers, administrators, business analysts

- Processes: coordinate delivery of complex ITSM services to customers

- Finances: control overall budgets up to Eur 700 k p.a., revenue up to Eur 1,500 k p.a.

• Cafeteria - individual benefit
• Trainings and development opportunities
• Discounts at various providers in Košice
• Possibility of Home office
• Pension savings contribution
• Meal vouchers contribution
• Teambuildings
• Extra vacation days
• Young and enthusiastic working environment
• Diversity Program
• Health Weeks
• Sport Activities
• Weekend Events
• Work life Coaching
• Doctors at workplace
• Credit card
• Metro card
• Referral bonus /financial/
• Rotations possibilities

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

ServiceNow

English - Upper intermediate (B2)

5

• Demonstrated range of experience designing and developing of ServiceNow platform
• Demonstrated experience of implementing ServiceNow modules (Service Portfolio Management, Configuration, Incident, Problem, Change management)
• Understands technical and functional design requirements related to ServiceNow
• Experience with other ITSM software
• Mentor team in implementation methodology, configuration and best practices of ServiceNow
• Translate business requirements into designs that can be related back to business stakeholders
• Leading requirements workshops to identify use cases and acceptance criteria with client
• Experience presenting and conducting demo reviews with client stakeholders
• Lead all technical aspects of ServiceNow solution delivery and consulting, including Application Configuration, Workflow, UI, Scripting and Integrations with other systems
• Experience in ServiceNow-related Web development languages and technologies (e.g., HTML, CSS, JavaScript, XML, REST API creation and calling)
• Experience with building and integration of CMDB
• Knowledge of ServiceNow Discovery, Orchestration, Event management
• Deep knowledge of ITIL v3 Foundations
• Experience with Agile methods (particularly Scrum)